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THESE TERMS AND CONDITIONS APPLY TO ALL CONFITEX PRODUCTS PURCHASED ON-LINE VIA THIS WEB SITE.


By purchasing products online, you accept and agree to these terms and conditions.

PRICING

 

All prices shown on this website are in $USD unless otherwise stated. All prices are correct at the time of publication; however, we reserve the right to alter prices for any reason at any time. Any additional costs such as taxes, customs duties, and tariffs are the sole responsibility of the customer based on the rules of each delivery country.

 

PAYMENT

 

Payments are processed through secure payment gateways, by either PayPal or Payment Express available at your choice.

Once processed, credit card details are not retained or stored.

SHIPPING & DELIVERY

 

Products are shipped worldwide from our Confitex warehouse in Hong Kong. The estimated delivery time is 10 working days, however delays may be experienced during holidays and busy times of the year, or if you live in a remote location. We reserve the right to alter shipping prices for any reason at any time.
 

Orders supplied without full and correct shipping addresses may not be shipped, and Confitex will not take responsibility for any delays in shipping if full and correct address details are not supplied. Please note delivery to PO Boxes or Private Bags may be delayed.

Orders will not be shipped if a false address is supplied. If you fail to supply a valid address after 7 days we will cancel your order. But don’t worry, we will get in touch with you first.

RETURNS
 

We pride ourselves on our strict quality control and we strive to ensure every item we send out is meeting our high standards. We are only human though, and sometimes mistakes do happen. If you do receive a faulty or incorrect item, please contact our customer services team at info@confitexunderwear.com to arrange a return.
 

We will exchange incorrect items for the correct item at our cost, plus give you an extra 15% off your next purchase. If you do receive a faulty item (which is very unlikely) we will replace the item, plus give you 50% off your next purchase – we stand by our underwear.  We do require the return of the faulty or incorrect items so that we can investigate exactly what happened to ensure it doesn’t happen again. Please note that any evidence of misuse or product tampering may prevent us from accepting return of the products.
 

Unfortunately, we cannot offer returns for hygiene reasons if you have changed your mind or ordered the wrong size. Please choose carefully and follow our sizing charts to ensure you order the correct item. Once you have placed your order you will receive a confirmation email, we recommend checking this carefully to make sure the correct items have been ordered.
 

Confitex takes no responsibility for transaction fees that might be incurred if a refund is provided. We take no responsibility for returns lost in delivery.
 

To arrange for a return of incorrect or faulty products contact info@confitexunderwear.com.

INTELLECTUAL PROPERTY

 

 

The design and content contained within our website is intellectual property and is either owned by or licensed to Confitex Limited. It is protected by international copyright laws, and cannot be copied or used without prior consent of its owner.
 

The website is intended solely for your personal Confitex product purchase use. Any use of our website and its content for other purposes is prohibited without Confitex’s prior written permission.
 

You may not systematically extract and/or utilize parts of the content of our website, and in particular, you may not utilize any data mining, robots or similar data gathering and extraction tools to extract information without Confitex’s prior written permission. You may not create and/or publish your own database that features content on this website without Confitex’s prior written permission.

LIABILITY

 

We have made every reasonable effort to ensure the accuracy of medical information and advice provided on our website. However, we are not medical professionals and any advice given on this website should not be relied upon, professional medical advice should always be sought.  Always seek the advice of a qualified health provider with any questions regarding a medical condition.

 

THIRD PARTY & LINKED WEBSITES

 

We may sometimes link to a third party website from the Confitex website.

We take no responsibility for the content on any other website, and we recommend checking the privacy and security policies on any third party sites before using any products or services available on these sites.